Professional Profile
With a robust foundation in Information Systems and Computer Science, I bring over a decade of expertise across a range of IT disciplines, from AI-driven innovations to security, governance, and large-scale infrastructure projects. My career is built on delivering technical excellence while ensuring alignment with organizational objectives and best practices
Project Portfolio
- Conversational AI, NLU, VA, LLM, Copilot and IVR Systems:
- Natural Language Understanding (NLU), Machine Learning Integration (MLI), Interactive Voice Response System (IVR), Virtual Assistant (VA), Copilot Implementations focusing on enhancing customer experiences and user engagement through AI-driven communication and automation technologies with organizations such as Financial Services, Healthcare, Government, Education, & Retail
- Agile Development Implementation:
- Introduction of Agile methodologies to senior leadership, software development team to improve project transparency, collaboration, and adaptability to changing requirements.
- Cloud Migration Projects:
- Migrating legacy systems to cloud-based platforms, optimizing scalability, security, and reducing operational costs.
- Data Governance:
- Managing Data governance initiatives and leading large-scale initiatives that ensure security compliance and risk management for major organizations. In-depth understanding of RBAC, IAM and adhering to regulatory standards and mitigate risks.
- Infrastructure Projects:
- Managing IPVPN and WLAN installations.
- Mobile App Development:
- Leading development of a mobile applications, ensuring cross-platform compatibility and a user-friendly interface, resulting in a significant increase in app downloads and user satisfaction.
- Cybersecurity Enhancement:
- Working with Security Architects and engineer to implement robust cybersecurity measures, including code reviews, penetration testing, and security audits, to fortify applications against potential threats.
- Continuous Learning Initiatives:
- Providing internal knowledge-sharing sessions, workshops, certifications preparations to foster continuous improvement and best practices in PMO, agile teams and carious other fields.